45-Day Refund Policy - If you've used less than 15% of your purchased content within 45 days, you're eligible for a full refund.
1. 45-Day Refund Policy
We offer a 45-day refund guarantee with the following conditions:
Usage Limit: You must have used less than 15% of your purchased content
Time Limit: Refund request must be within 45 days of purchase
Full Refund: If you meet both conditions, you're eligible for a full refund
2. How We Calculate Usage
Content usage is calculated based on:
Notes & Chapters: Number of chapters/pages accessed vs total available
Tests: Number of tests attempted vs total available
Overall: Combined usage percentage must be below 15%
3. Before You Purchase
We strongly encourage you to:
Browse our free sample notes and chapters
Take our free practice tests
Review the complete syllabus coverage
Read testimonials and reviews
Contact us with any questions at support@upscacademy.in
Make your purchase decision only after you are fully satisfied with the quality and relevance of our content.
4. How to Request a Refund
To request a refund:
Email us at support@upscacademy.in with your order details
Include your registered email and purchase date
We will review your usage within 2-3 business days
If eligible, refund will be processed within 7-10 business days
Additional exceptions: Refunds are also processed for duplicate charges, unauthorized charges (fraud), or if our platform is inaccessible for more than 30 consecutive days.
5. Subscription Validity
All subscriptions have a validity of 12 months from the date of purchase:
Access is valid for the full subscription period
Unused time does not qualify for refund or extension
You can access all content during the validity period
6. After 45 Days
After the 45-day refund window:
No refunds will be processed regardless of usage
Your access continues for the full subscription period
All purchases are one-time payments with no recurring charges
7. Chargebacks
If you initiate a chargeback with your bank:
Your account will be immediately suspended
We will contest the chargeback with evidence of service delivery
You may be permanently banned from future purchases
Please contact us directly at support@upscacademy.in before disputing any charge.
8. Contact Us
If you have questions about this policy or concerns about your purchase:
Email: support@upscacademy.in
Response Time: Within 24-48 hours
9. Policy Changes
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting to this page. Continued use of our services constitutes acceptance of the updated policy.
Summary
45-day refund if less than 15% content used. We review your usage and process eligible refunds within 7-10 business days. Contact support@upscacademy.in for refund requests.